Shipping policy

Delivery
All orders will be packed and shipped within 2 business days. 
Delivery time will be 3 days for Peninsular Malaysia and 5 days for West Malaysia.

Order Confirmation
An confirmation email will be sent to you once your order has been placed.
Dispatched email with tracking no. will be sent to you once package dispatched.

Order Not Received
We sincerely apologise for such matter and will try our best to make it right for you.
Contact us through contact form or support@tigerorchids.com with title [SHIPPING DELAY] and [RECEIPT NO.] if you haven't receive your order in 7 days

Wrong Orders
Contact us through contact form or support@tigerorchids.com with title [WRONG ORDER] and [RECEIPT NO.]

Changing Orders
If in any case, you need to make any change to your order, including cancel & exchange items or shipping address, kindly reach out within 24 hours at support@tigerorchids.com with title [CHANGING ORDERS] and [RECEIPT NO.]

Please note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request if its delay.

Payment
All payment methods will show at your checkout cart. Rest assure they are all secure payment gateway.

COD (Cash on Delivery) for orders
At the moment, we offer online payment only.

Payment Error
If there's such issue result in double payment, reach out to us through contact form or support@tigerorchids.com with heading [PAYMENT ERROR] and [RECEIPT NO.]